✅ Step 1: Ensure Your Trust Badge is Created & Published
1️⃣ Go to Shopify Admin → Apps → Hoppy Announcement bar app.
2️⃣ Check if you have created the Trust Badge and ensure it is set to Published.
✅ Step 2: Enable App Embed in Theme Editor
3️⃣ For the Trust Badges to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor.
🔹 How to Enable App Embed:
Go to Shopify Admin → Online Store → Themes.
Click Customize on your active theme.
In the left menu, click on App Embeds (⚙️ settings icon at the bottom).
Find Badges & Icons and toggle it ON.
Click Save in the top right corner.
💡 Tip: If the toggle was already ON, try turning it OFF and then back ON to refresh the settings.
✅ Step 3: Using a Custom Theme?
4️⃣ If you are using a custom theme, you will need to add Trust Badges as a Block or Code. To manually add it:
Open your Theme Editor (Online Store → Themes → Customize) and navigate to the Sections or Blocks panel.
Look for an option to Add Section or Add Block, select the Hoppy Trust Badge app, position it where you want it to appear, and click Save.
✅ Step 4: Check Geolocation Settings
5️⃣ Ensure the geolocation settings are not restricting the bar from appearing in your country. To check:
Open the Hoppy Trust Badge app and navigate to the Placement tab.
Scroll down to the Geolocation Targeting settings and ensure your country is included in the list of allowed locations.
✅ Step 5: Check Scheduling Settings
6️⃣ Make sure to check if the trust badge is scheduled for a future date instead of being live immediately. To Check:
Open the Hoppy Trust Badge app and navigate to the Content tab.
Scroll down to locate the Scheduling option. Check the Start Date and End Date settings.
If the Start Date is set to a future time, change it to Right Now to display immediately. If the End Date has expired, update it or remove the restriction.
Click Save.
✅ Step 6: Trust Badge Not Visible in Cart?
7️⃣ If the badges & icons are supposed to be displayed in the cart then there should be products in the cart already.
If the Trust Badge is supposed to be displayed in the cart, it will only appear when products are added to the cart.
💡 Tip: If the badge still doesn’t appear, try adding multiple products and refreshing the page.
✅ Step 7: Hard Refresh Your Page
8️⃣ If all else looks good, try to hard refresh the page.
Windows: Press
Ctrl + Shift + RMac: Press
Cmd + Shift + R
✅ Step 8: Check for Theme Styling Conflicts
9️⃣ Your Shopify theme's custom CSS might be overriding the trust badge.
To check:
Open the Hoppy Trust Badge app, go to the Design tab, change the background or text color, then save and refresh your store.
If the issue persists, contact your theme developer or tech team to resolve CSS conflicts.
✅ Step 9: Still Not Visible? Contact Support!
🔟 If you’ve tried all the above steps and the trust badge is still not showing, reach out to Support for further assistance.
Hoppy Trust Badge app → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support.
Provide screenshots & details for faster help.