Trust Badge is not showing on my store [Fixed]

1️⃣ Go to Shopify Admin → Apps → Hoppy Trust Badges app.

2️⃣ Check if you have created the Trust Badge and ensure it is set to Published.

3️⃣ For the Trust Badges to appear on your store, you must enable the App Embed feature in the Shopify Theme Editor.

💡 Tip: If the toggle was already ON, try turning it OFF and then back ON to refresh the settings.

4️⃣ If you are using a custom theme, you will need to add Trust Badges as a Block or Code. To manually add it:

Open your Theme Editor (Online Store → Themes → Customize) and navigate to the Sections or Blocks panel.
Look for an option to Add Section or Add Block, select the Hoppy Trust Badge app, position it where you want it to appear, and click Save.

5️⃣ Ensure the geolocation settings are not restricting the bar from appearing in your country. To check:

Open the Hoppy Trust Badge app and navigate to the Placement tab.
Scroll down to the Geolocation Targeting settings and ensure your country is included in the list of allowed locations.

6️⃣ Make sure to check if the trust badge is scheduled for a future date instead of being live immediately. To Check:

Open the Hoppy Trust Badge app and navigate to the Content tab.
Scroll down to locate the Scheduling option. Check the Start Date and End Date settings.
If the Start Date is set to a future time, change it to Right Now to display immediately. If the End Date has expired, update it or remove the restriction.
Click Save.

7️⃣ If the badges & icons are supposed to be displayed in the cart, then there should be products in the cart already.

🛒 Cart Page: Trust Badge Not Showing

Ensure Products Are in the Cart: Trust badges on the cart page typically appear only when items are added to the cart.
Enable App Embeds: Verify that app embeds are enabled in your theme settings to allow badges to display correctly.

Verify Badge Placement: Ensure that the trust badge is correctly placed within your product page template, such as in the product-template.liquid file.
Check App Integration: If using a third-party app, confirm it's properly integrated and configured to show badges on product pages.
Test on Different Products: Sometimes, badges may be configured to display only on specific products. Test the badge visibility on various product pages.

💡 Tip: If the badge still doesn’t appear, try adding multiple products and refreshing the page.

8️⃣ If all else looks good, try to hard refresh the page.

9️⃣ Your Shopify theme's custom CSS might be overriding the trust badge.

To check:

Open the Hoppy Trust Badge app, go to the Design tab, change the background or text color, then save and refresh your store.

If the issue persists, contact your theme developer or tech team to resolve CSS conflicts.

🔟 If you’ve tried all the above steps and the trust badge is still not showing, reach out to Support for further assistance.

Hoppy Trust Badge app → Help & Support → Contact Support, or you can simply click the message box in the bottom right corner to contact support.
Provide screenshots & details for faster help.